Examiner Resource Center

Welcome Examiners
Photo of a group of people The Examiner Learning Resources page has been converted to a Virtual Handbook. On this page, you will find the materials and information you will need throughout the year, including access to just-in-time training materials, ambassador resources, and key process dates. Throughout the year, materials will be made available when you need them, to help ensure that you will have the latest version available. You may wish to view the Skills Matrix, a document designed to help you better understand what you need to know and where you can get the information or experience you will need in your ongoing development as an Examiner.
Examiner Preparation Resource Center section.  










Outstanding People, Exceptional Service Video
Skills Matrix for Training and Information Sources
 
Examiner Independent Review Performance Expectations (MS-Word)
(updated 3/24/10)
 
Examiner Development Model (MS-Word) (updated 3/31/10)
 

On-Boarding Process (for New Examiners) (PowerPoint slide) (updated 3/23/10)

 
eLearning
Note: Recommend using Internet Explorer to view the modules.
 
BOSS
• 2010 Consensus for Team Leaders
• 2010 Consensus for Examiners
• 2010 BOSS IE Browser Setting
• 2010 BOSS Login and Features
   
Consensus Review
•
 The Power of Consensus
•
 Comment Writing Refresher
 
New Examiner Orientation & Independent Review
• Baldrige National Quality Program Overview (10 minutes)
• Role of the Examiner (10 minutes)
• Code of Ethical Conduct (8 min.)
• Understanding the Criteria for Performance Excellence (15 min.)
• Award Evaluation Process Overview (15 min.)
• Evaluating Process Items (15 min.)
• Evaluating Results Items (20 min.)
• Elements of a Well-Written Comment (10 minutes)
• Are You Ready? (10 minutes)
 
Examiner Training
• Logistics
 
Prework and Documents
• Instructions for Completing Prework (PDF)
• Step-by-Step for Independent Review
• Comment Guidelines
• Sample Process Item 5.2 IR Worksheet
• Sample Results Item 7.4 IR Worksheet
• 2010 Code of Ethical Conduct
   
Coaching Program
• 2010 Overview for New Examiners (MS-Word)
• 2010 Coaching Program Description (MS-Word)
• New Examiner's Guide to Orientation Activities (MS-Word)
• Coach's Guide to New Examiner Orientation Activities (MS-Word)
   
   
   
   
   
   






• 2010 Wave Calendar (PDF)
• Criteria for Performance Excellence
• Examiners as Ambassadors
•
• 2010 Code of Ethical Conduct
 

Independent Review Toolkit
• BOSS Help Topics (MS-Word)
• Naming Conventions for Item References (MS-Word)
• 2010 BOSS IE Browser Setting
• 2010 BOSS Login and Features
• Sample Key Factors Worksheet
• Step-by-Step Independent Review
• Comment Guidelines
• Sample Process Item 5.2 IR Worksheet
• Sample Results Item 7.4 IR Worksheet

Consensus Review Toolkit
• Examiner Consensus Review Process Chart
• Consensus Review Step-by-Step
• Item Backup Comment and Scoring Checklist
• Comment Guidelines
•
 Comment Samples
• CR Process Worksheet Sample
• CR Results Worksheet Sample
• Considerations for Reviewing Small Organizations
• Common Acronyms
• What Is a Key Theme?
• Scoring at Consensus
• Scoring Band Descriptors
• Proposed Consensus Call Agenda Tool
• Consensus Script Sample
• Consensus Script Template
 

Site Visit Review Process
Site Visit Scorebook -- includes all Item Worksheets
•
 Process Item Worksheet -- Site Visit
•
 Results Item Worksheet -- Site Visit

Site Visit Tools
• 2010 Site Visit Manual (PDF)
• Site Visit Quick Start
• SVI Worksheet -- Process
•
 SVI Worksheet -- Process -- Example
•
 SVI Worksheet -- Results
•
 SVI Worksheet -- Results -- Example
•
 Strategy Tool
• Strategy Tool Example
• Sample Document Log
• Sample Interview Log
• Comment Guidelines
• Scoring Band Descriptors
• Site Visit Expense Report (ASQ Form)
• Travel Form (ASQ Form)

Peer Evaluation
• Instructions for Peer Evaluations
•
 Peer Evaluation Form










 
 

Contact information:
For assistance related to the Award Process, please call 877-237-9064, option 3.

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BNQP Website comments:
baldrige@nist.gov

Date created: 07/30/2003
Last updated: 08/27/2010