Baldrige National Quality Program links to Homepage. National Institute of Standards and Technology logo links to NIST Homepage. Quality artwork in banner.
skip navigation
Homepage link Award Recipients link Baldrige Process link Materials Available link Search link Site Map link Bottom section of banner no links.

Examiner Learning Resource Center

Welcome Examiners
Photo of a group of people The Examiner Learning Resources page has been converted to a Virtual Handbook. On this page, you will find the materials and information you will need throughout the year, including access to just-in-time training materials, ambassador resources, and key process dates. Throughout the year, materials will be made available when you need them, to help ensure that you will have the latest version available. You may wish to view the Skills Matrix, a document designed to help you better understand what you need to know and where you can get the information or experience you will need in your ongoing development as an Examiner.
Examiner Preparation Resource Center section.  










Outstanding People, Exceptional Service Video
Skills Matrix for Training and Information Sources
 
Examiner Training Logistics

Examiner Training Prework Documents / Resources
• Independent Review Scorebook
• Step-by-Step for Independent Review Scorebook Preparation
• Key Factors Worksheet Sample
• Sample Process Item 3.1 IR Worksheet
• Sample Results Item 7.2 IR Worksheet
• Scoring Guidelines
• Thought Questions Notebook
• 2010 Code of Ethical Conduct

Coaching Program
• 2010 Overview for New Examiners (MS-Word)
• 2010 Coaching Program Description (MS-Word)
   
   

eLearning
Note: Estimated times assume viewing
with audio
 
• BNQP Overview (for new Examiners)
(10 minutes)
• The Role of the Examiner (10 minutes)
• Senior Roles & Responsibilities:
An Orientation (15 min.)
• Code of Ethical Conduct (10 min.)
• Understanding The Criteria for Performance Excellence for
New Examiners (15 min.)
• Award Application Evaluation Process Overview (10 min.)
• Evaluating Process Items
(for new Examiners) (15 min.)
• Evaluating Results Items
(for new Examiners) (20 min.)
• Elements of a Well-Written Comment (10 minutes)
• Are You Ready? (10 minutes)
• Senior Roles & Responsibilities:
An Orientation (15 min.)

Site Visit Training
• Introduction to Site Visit
   
• Site Visit Planning
Documenting Your Work
  Introduction and Overview
  Unit One Item Worksheet
  Unit Two Developing Site Visit Issues
  Unit Three Completing the Process SVI Worksheet
  Unit Four Completing the Results SVI Worksheet
  Unit Five Using the Site Visit
Strategy Tool
  Unit Six Completing the Item
Worksheet
  Unit Seven Wrap Up
   
• Walk the Wall






• Top Seven Questions from 2009 Examiner Training
• 2009 Wave Calendar
• Criteria for Performance Excellence
• Examiners as Ambassadors
•
• 2010 Code of Ethical Conduct
 
Independent Review Process
Independent Review Scorebook
 

Independent Review Toolkit
• Step-by-Step Independent Review
• Key Factors Worksheet Sample
• Item 3.1 Process IR Worksheet Sample
• Item 7.2 Results IR Worksheet Sample
 
Consensus Review Process
Consensus Review Scorebook Page

Consensus Review Toolkit
• Examiner Consensus Review Process Chart
• Step-by-Step for Consensus
• Rationale Worksheet for Process Items
• Rationale Worksheet for Results Items
• Item Backup Comment and Scoring Checklist
• Comment Guidelines
• Comment Writing FAQs
•
 Comment Samples (PDF)
• What Is a Key Theme?
• Considerations for Small Organizations
• Scoring at Consensus
• Scoring Band Descriptors
•
 Common Acronyms for Accreditation and Regulation
• Proposed Consensus Call Agenda Tool
 
Site Visit Review Process
Site Visit Scorebook -- includes all Item Worksheets
•
 Process Item Worksheet -- Site Visit
•
 Results Item Worksheet -- Site Visit

Site Visit Tools
• Site Visit Manual
• Site Visit Quick Start
• SVI Worksheet -- Process
•
 SVI Worksheet -- Process -- Example
•
 SVI Worksheet -- Results
•
 SVI Worksheet -- Results -- Example
•
 Strategy Tool
• Strategy Tool Example
• Sample Document Log
• Sample Interview Log
• Comment Guidelines
• Scoring Band Descriptors
• Site Visit Expense Report (ASQ Form)
• Travel Form (ASQ Form)

Peer Evaluation
• Instructions for Peer Evaluations
•
 Peer Evaluation Form










 
 

Contact information:
For assistance related to Examiner training prework, please call 877-237-9064, option 2.

You need to have Acrobat Reader installed on your computer to view a PDF file. If you do not have Acrobat Reader installed on your computer, click on the Acrobat icon below and download the program. People with visual disabilities can download tools and information at http://access.adobe.com to help make Adobe PDF files accessible.


Click here to link to the Adobe web site to download Acrobat to be able to view PDF files.

BNQP Website comments:
baldrige@nist.gov

Date created: 07/30/2003
Last updated: 03/12/2010