The Baldrige Case Study Packet is composed of documents used for training Baldrige Examiners. It also can serve as an example of documents used in the Award evaluation process. The central document in the packet is the Case Study—a fictional Baldrige Award application that is not intended to be a model but rather an instructional tool with realistic strengths and opportunities for improvement. The Case Study Scorebook is an example of the product developed by the Examiner teams that evaluate Award applications, and the Case Study Feedback Report is an example of the final document that is sent to applicants. The Case Study Packet is a useful tool that illustrates the format for an application, how an applicant might respond to Criteria requirements, and how the Examiner teams evaluate and score applications.

In addition to their use by Examiners and applicants, case study materials are used by state and local award programs across the United States and in the internal award programs of many organizations. Countries around the world also have used the documents in the creation of their Baldrige-based award programs. Self-assessment and self-improvement uses of the case study packet are limitless, and outreach efforts of the Baldrige community are strengthened by use of the materials in this packet.

The individual documents contained in the case study packet are described further in the Executive Summary.

The Share Food Case Study was written by Sherry Bright (co-team leader), Elizabeth Menzer (co-team leader), Len Deneault, Kathy Jenson, Brian Kolenich, Pat Lapekas, Dawn Reed, and Walter Salek.

You need to have Acrobat Reader installed on your computer to view the PDF file. If you do not have Acrobat Reader installed on your computer, click on the Acrobat icon below and download the program. People with visual disabilities can download tools and information at http://access.adobe.com to help make Adobe PDF files accessible.